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Covid -19 | Incarail

 

At Inca Rail we know that your safety is the most important thing, for that reason we have transformed and adapted to the new requirements of prevention of COVID-19 to make your journey a safe and pleasant experience at all times. Our Biosecurity protocols are part of our “Plan of Surveillance, Prevention and Control of COVID-19 in the work place”, approved by the Ministry of Health.

It has been a long wait and today we are ready to welcome you and continue creating together unique and transcendent experiences towards the heart of the Inca Empire: Machu Picchu.

Welcome on board!

BIOSECURITY PROTOCOLS

  • Mask and face shield must be worn at all times. Otherwise, access will be restricted. This requirement is waived for people with special needs, newborns and infants.
  • Upon entry, you must disinfect your hands. You will have at your disposal alcohol gel and/or disinfectant solution at the entrance and inside our facilities, as well as a tray for you to disinfect your shoes (sole).
  • When entering, it must be in order, maintaining a minimum distance of 1.50 meter from other passengers.
  • Authorized staff will take your body temperature. If you have a temperature higher than 38.0°C, access will be restricted and a medical evaluation will be indicated.
  • The boarding pass and identity card must be carried and shown directly from your cell phone, thus avoiding physical contact.
  • Mask and face shield must be worn at all times. Otherwise, access will be restricted. This requirement is waived for people with special needs, newborns and infants.
  • Before boarding, body temperature will be taken. Passengers with a temperature higher than 38 °C will not be allowed to enter and will be given a medical evaluation.
  • Before boarding, a sworn statement must be submitted in format digital or printed in accordance with current regulations.
    You can find and download the health affidavit forms here.
  • We will provide you with disinfection trays for shoes (soles) as well as hand disinfectant prior to boarding.
  • Your luggage must be disinfected before boarding and you will be informed where they must be located on the train.
  • Follow the instructions of our staff and signs to enter in order maintaining the physical distance of at least 1.50 meter at all times.
  • Have your digital boarding pass and your identity card at hand.
  • You must wear your mask and face shield throughout the journey.
  • You must sit in your assigned seat and for your own safety, once in your seat, avoid moving around in order to reduce the risk and exposure of other people inside the train.
  • The introduction and consumption of food and beverages on board is not allowed.
  • For your safety, avoid touching your eyes, nose and mouth without first washing and/or disinfecting your hands.
  • As far as possible, avoid touching surfaces of greater contact within the carriage.
  • Disposal of the waste will be in accordance with the instructions of the On-board Service staff.
  • Disposal of the waste will be in accordance with the instructions of the On-board Service personnel.
  • We have an emergency protocol for handling any suspicious case that might arise on board, which includes a COVID-19 emergency kit and a first aid kit, as well as soap, alcohol/disinfectant solution, paper towels, waste cans and contingency plastic bags for solid waste disposal.
  • Toilets are for urinal use only.
  • You will receive safety information and instructions from our On-board Service staff.
  • Disembarking will be carried out in an orderly manner and without crowding.
  • Follow the instructions of our On-board Service staff when getting off the train and respect the required physical distance.
  • In order to comply with the established protocols, we will take your body temperature again.
  • Forgotten objects will be disinfected and placed in a first use bag. You will need to inform our On-board Service staff so that they can guide you.
    Our cleaning staff will periodically and frequently clean and disinfect the carriage (before and/or at the end of each journey) as well as the different environments and/or contact points (points of sale, waiting rooms, passageways, toilets, locks, door and window plates, handrails, etc.). Disinfectant solution and/or water + chlorine/bleach will be used in accordance with the health recommendations issued by the health entities.
  • Mask and face shield must be worn at all times. Otherwise, access will be restricted. This requirement is waived for people with special needs, newborns and infants.
  • Upon entry, you must disinfect your hands. You will have at your disposal alcohol gel and/or disinfectant solution at the entrance and inside our facilities, as well as a tray for you to disinfect your shoes (sole).
  • When entering, it must be in order, maintaining a minimum distance of 1.50 meter from other passengers.
  • Authorized staff will take your body temperature. If you have a temperature higher than 38.0°C, access will be restricted and a medical evaluation will be indicated.
  • The boarding pass and identity card must be carried and shown directly from your cell phone, thus avoiding physical contact.
  • Mask and face shield must be worn at all times. Otherwise, access will be restricted. This requirement is waived for people with special needs, newborns and infants.
  • Before boarding, body temperature will be taken. Passengers with a temperature higher than 38 °C will not be allowed to enter and will be given a medical evaluation.
  • Before boarding, a sworn statement must be submitted in format digital or printed in accordance with current regulations.
    You can find and download the health affidavit forms here.
  • We will provide you with disinfection trays for shoes (soles) as well as hand disinfectant prior to boarding.
  • Your luggage must be disinfected before boarding and you will be informed where they must be located on the train.
  • Follow the instructions of our staff and signs to enter in order maintaining the physical distance of at least 1.50 meter at all times.
  • Have your digital boarding pass and your identity card at hand.
  • You must wear your mask and face shield throughout the journey.
  • You must sit in your assigned seat and for your own safety, once in your seat, avoid moving around in order to reduce the risk and exposure of other people inside the train.
  • The introduction and consumption of food and beverages on board is not allowed.
  • For your safety, avoid touching your eyes, nose and mouth without first washing and/or disinfecting your hands.
  • As far as possible, avoid touching surfaces of greater contact within the carriage.
  • Disposal of the waste will be in accordance with the instructions of the On-board Service staff.
  • Disposal of the waste will be in accordance with the instructions of the On-board Service personnel.
  • We have an emergency protocol for handling any suspicious case that might arise on board, which includes a COVID-19 emergency kit and a first aid kit, as well as soap, alcohol/disinfectant solution, paper towels, waste cans and contingency plastic bags for solid waste disposal.
  • Toilets are for urinal use only.
  • You will receive safety information and instructions from our On-board Service staff.
  • Disembarking will be carried out in an orderly manner and without crowding.
  • Follow the instructions of our On-board Service staff when getting off the train and respect the required physical distance.
  • In order to comply with the established protocols, we will take your body temperature again.
  • Forgotten objects will be disinfected and placed in a first use bag. You will need to inform our On-board Service staff so that they can guide you.
    Our cleaning staff will periodically and frequently clean and disinfect the carriage (before and/or at the end of each journey) as well as the different environments and/or contact points (points of sale, waiting rooms, passageways, toilets, locks, door and window plates, handrails, etc.). Disinfectant solution and/or water + chlorine/bleach will be used in accordance with the health recommendations issued by the health entities.

AIR PURIFICATION SYSTEM

AIR PURIFICATION SYSTEM

Your safety is the most important for us, so we guarantee that inside our carriages you will be breathing clean air since we have an air purification system that eliminates viruses and bacteria. It consists of 3 integrated modules: Ion, Photocatalyst Filter and Ultraviolet Radiation (UV-C 254 nm), which work at the same time, guaranteeing complete air purification, thus allowing us to operate at 100% capacity.

SGS CERTIFICATION

SGS-CERTIFICATION

Because your safety and health is our commitment and we want you to have the best experience on your journey to Machu Picchu, we have adapted our operations and implemented the most demanding Biosecurity protocols which received the SGS certification which guarantees the effectiveness of the established protocols, as well as their compliance and implementation against COVID-19.

FLEXIBILITY POLICIES

In Inca Rail we handle policies of flexibility in these times of COVID-19 and we offer you the following terms:

  • You can access a Travel Voucher* and/or you can endorse your ticket to another passenger.
  • You can relocate your travel tickets Without Penalty! However, they are subject to fare updates.
  • You can request a refund of your travel tickets up to 72 hours before your travel date.
  • In case you want to request a change of date or refund of your travel tickets, please send your request to cdpaxdirecto@incarail.com specifying your data and voucher number.
    *The Travel Voucher is a compensation document that you can redeem for new services in the future and its value is related to your original purchase. The Travel Voucher is valid for 2 years.
    More information about our flexibility policies in the COVID-19 context here.

FREQUENTLY ASKED QUESTIONS (FAQ)

    From the 1st of November 2020 we resume our train services on the route Ollantaytambo - Machu Picchu - Ollantaytambo.
    Yes, you should follow the recommendations detailed in the previous section regarding controls inside the train (here). In addition, don't forget to arrive at the station 30 minutes before the train departure time and take your health affidavit with you.
    You can find and download the health affidavit forms here.
    Yes, passengers under the age of 14 will only be allowed to travel with at least one parent or duly accredited guardian, who will fill out a declaration sworn.
    Passengers over 65 years old must also present a corresponding affidavit.
    You must immediately inform our On-board Service staff who will be attentive to any need and will proceed according to established protocol in case of suspicion of COVID-19.
    We have a COVID-19 emergency kit, first aid kit according to standard.
    Food sales and services are not permitted at the moment in accordance with the “Sectoral Guidelines for the Prevention of COVID-19 in Passenger Rail Transport Services at National, Regional and Local Levels” approved by the Ministry of Transport and Communications.
    You must send us an email requesting the change of date or refund of your tickets to the email cdpaxdirecto@incarail.com specifying your data and voucher number. Our staff will give you an answer within 24 hours.
    From the 1st of November 2020 we resume our train services on the route Ollantaytambo - Machu Picchu - Ollantaytambo.
    Yes, you should follow the recommendations detailed in the previous section regarding controls inside the train (here). In addition, don't forget to arrive at the station 30 minutes before the train departure time and take your health affidavit with you.
    You can find and download the health affidavit forms here.
    Yes, passengers under the age of 14 will only be allowed to travel with at least one parent or duly accredited guardian, who will fill out a declaration sworn.
    Passengers over 65 years old must also present a corresponding affidavit.
    You must immediately inform our On-board Service staff who will be attentive to any need and will proceed according to established protocol in case of suspicion of COVID-19.
    We have a COVID-19 emergency kit, first aid kit according to standard.
    Food sales and services are not permitted at the moment in accordance with the “Sectoral Guidelines for the Prevention of COVID-19 in Passenger Rail Transport Services at National, Regional and Local Levels” approved by the Ministry of Transport and Communications.
    You must send us an email requesting the change of date or refund of your tickets to the email cdpaxdirecto@incarail.com specifying your data and voucher number. Our staff will give you an answer within 24 hours.

CONTACT

Mail:
cdpaxdirecto@incarail.com

CONTACT CENTER:
+51 84 581860

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