You will have hand sanitizer and/or disinfectant solution available upon entry and within our facilities.

Upon entry, it must be done in order, maintaining a minimum distance of 1.50 meters from other passengers.

You must carry and display your boarding pass and identity document directly from your cell phone to avoid physical contact.

We will provide you hand disinfection hand disinfectant prior to boarding.

Your luggage must be disinfected before boarding and you will be informed where they must be located on the train.

Follow the instructions of our staff and signs to enter in order maintaining the physical distance of at least 1.50 meter at all times.

Have your digital boarding pass and your identity card at hand.

You must sit in your assigned seat and for your own safety, once in your seat, avoid moving around in order to reduce the risk and exposure of other people inside the train.

For your safety, avoid touching your eyes, nose and mouth without first washing and/or disinfecting your hands.

As far as possible, avoid touching surfaces of greater contact within the carriage.

Disposal of the waste will be in accordance with the instructions of the On-board Service staff.

We have an emergency protocol for handling any suspicious case that might arise on board, which includes a COVID-19 emergency kit and a first aid kit, as well as soap, alcohol/disinfectant solution, paper towels, waste cans and contingency plastic bags for solid waste disposal.

Toilets are for urinal use only.

You will receive safety information and instructions from our On-board Service staff.

Disembarking will be carried out in an orderly manner and without crowding.

Follow the instructions of our On-board Service staff when getting off the train and respect the required physical distance.

Forgotten objects will be disinfected and placed in a first use bag. You will need to inform our On-board Service staff so that they can guide you.