Through these conditions, INCA RAIL, in its capacity as operator; and the CLIENT, in their capacity as passenger (adult or minor, in this case represented by an adult), enter into this public rail contract of carriage for passengers.
Meaning of the terms used in this contract:
The Baggage Custody Service consists in storing and safeguarding in our warehouses the luggage of the User. This service will be rendered only and exclusively during the time of the User's journey to Machu Picchu Pueblo and return to the town of Ollantaytambo, and for a period of no more than thirty (30) calendar days from the date of delivery proposed by the User for his/her luggage/packages.
When leaving the luggage/packages, the User must declare the contents of each baggage.
The User declares to know and accept that he/she will not leave in custody baggage which content is prohibited according to the provisions of section 5 of this document.
The Custody Service of Inca Rail will only accept up to (indicate the number in digits) (indicate the number in letters) of baggage per User. In addition, each of the User's baggage must comply with the following maximum dimensions (high + width + long).
Each baggage must have a lock (or security mechanism) that prevents it to be opened by a person other than the User.
It is INCA RAIL's right, at its sole discretion, not to accept a baggage if it verifies that it does not comply with the conditions contained in this document.
In addition, INCA RAIL may request the User to open his/her baggage in order to verify compliance with the conditions contained in this document.
The following items will not be accepted for the Custody Service:
The opening hours is from Monday to Sunday, from 06:00 hours to 00:00 hours.
The Baggage Custody Service is managed by Inca Rail staff.
The staff is obliged to comply with and enforce the rules related to the exercise of the Baggage Custody Service.
The staff is prevented from collecting charges corresponding to the Custody Service.
For safety issues, unauthorized staff is not allowed to enter the place where the Custody Service is provided.
Only the Police or State or Local security bodies may enter, as long as the request is motivated in writing and for security reasons.
At the time of reception of the baggage, the collaborator will comply with the following steps:
At the time of delivery of the baggage, the collaborator shall comply with the following steps:
The User states that once his/her baggage withdraws from the Custody Service must be according to the conditions of said service.
Inca Rail is not responsible for any damage and normal wear of the baggage entered in the Custody service.
Inca Rail shall not be liable for damages or loses, force majeure causes and/or natural event such as, for example, earthquakes, flood, etc.
In addition, in case of loss, Inca Rail shall not be liable for content not declared by the user and/or that does not complies with the provisions contained in this document.
After thirty (30) calendar days from the date of delivery proposed by the User, unclaimed baggage shall be understood as abandoned.
In that sense, the User declares that once the term described in the preceding clause has passed, it authorizes Inca Rail to proceed with the sale and/or destruction and/or retention of the baggage and their contents. The User declares to be aware of the scope of this clause, reason why he waives any right to reimbursement or compensation for the same.
Terms and conditions for entering the Inca City of Machu Picchu
Only if the Regional Directorate of Culture cancels the entry to the archaeological sites, the ticket holder and/or travel agent shall have the right to demand a refund of the paid fee to the Regional Directorate of Culture. Such refund will be made, solely and necessarily, upon submission of the original ticket and according to the provisions issued for the particular scenario, as it is a requirement to start the procedure.
In the event that the user is unable to tour the citadel due to health reasons or strikes in the regional jurisdiction, the DRC-C will allow changing the name and date with a penalty of 10% of the entrance ticket.
In the event that THE CLIENT requests changing the name and date for other reasons not referred to in this document, the change will be made prior application of the penalty in the following terms:
Sale of tickets to enter Machu Picchu for students, shall only be made on site in the reservations offices located in Garcilaso S/N and in calle Maruri 340 del Centro Histórico del Cusco, as well as in the reservations office of Centro Cultural de Machupicchu Pueblo upon presentation of university ID in case of national students or the endorsement of student granted by the Embassy or Peruvian Council in their country of origin and/or by the Superintendencia Nacional de Migraciones (National Superintendence of Migrations) for foreign students.
Tickets for students are not sold online in order to avoid falsification of personal information, as per the Dirección Desconcentrada de Cultura de Cusco (Devolved Delegation of Culture of Cusco).
Terms and conditions of the travel service provided by CONSETUR MACHUPICCHU S.A.C.:
Changes will be accepted free of administrative charges only 48 hours prior to departure. It should be noted that requests for changes after that time limit will not be accepted.
Terms and conditions of the guided service provided by PERU AUDIO TOURS S.A., hereinafter “PERU SIGHTSEEING”.
Es el servicio de transporte de pasajeros, en los siguientes tramos y frecuencias:
|Lugar de Partida y llegada:||Ida: Av. El Sol N°843, distrito, provincia y departamento de Cusco a la Estación de Ollantaytambo||Retorno: Estación de Ollantaytambo a la Av. El Sol N°843, distrito, provincia y departamento de Cusco|
|Frecuencias:||61 - 43 First Class - 63 - 65||62 - 64 - 46 - 46 First Class|
El Bus es prestado por un operador de transporte privado y distinto a Inca Rail, actuando Inca Rail solamente como intermediaria para la venta de dicho servicio y, por tanto, no se hace responsable por las condiciones comerciales prestadas por este operador de servicio contratado.
Para cualquier consulta puede comunicarse con nuestro Chat en línea o llamar al Call Center 084 581860.