Terms and Conditions

1. Inca Rail agrees to transport the passenger to their destination with the amenities of the class corresponding to the class of service purchased.

2. Passengers are transported to their destination upon payment of the travel ticket which, as of issuance and acquisition, represents agreement ON THE PART OF EACH PASSENGER to be bound to the terms and conditions herein, and their declaration to accept these conditions unconditionally and without reservation.

3. No agent, operator, representative and/or official, or third person, has the power or the capacity to modify, restrict or extend the terms of this contract.

4. This contract of carriage is subject to Peruvian law, in particular to the rules of the General Railways Regulation, as amended, and related regulations.

5. Any reimbursement will have a term of up to 120 working days.

To make use of the rail transport service, passengers must present a valid travel ticket, which must meet the following conditions:

1. Must be complete, without erasures or tears, legible, and with the boarding pass attached.

2. Must not be altered, defaced, or improperly issued, whether modified or falsified.

3. The nominal value stated on the ticket must have been fully paid for prior to boarding the train.

In general, all children aged between 3 and 11 years old require a ticket for travel. However, adult passengers traveling with children aged up to 2 years may request exemption from payment of a ticket for that child provided that they are carried by an adult child passenger for the duration of the journey. To do so, the passenger must show the child’s ID card or passport at any of our ticket offices at least one hour before the departure time of the train. For security reasons a single adult passenger is permitted to carry only one child aged up to 2 years. If the case of an adult passenger traveling with two children aged up to 2 years, the second child will be assigned a seat and a child fare ticket must therefore be purchased, with only the first child entitled to travel free of cost.

Passengers are responsible for verifying the information displayed on their travel ticket to ensure it does not contain errors that cannot be rectified after purchase. Accordingly, passengers are asked to carefully review their tickets and to contact Inca Rail staff immediately should any errors be found.

Inca Rail reserves the right to confiscate, at its sole discretion, any ticket that does not meet its conditions of validity as described herein, or which is unduly presented by any person other than the passenger as shown on the ticket.

Inca Rail reserves the right to cancel tickets paid by credit card and/or bank transfers in cases where payment is not recognized and the service has not been provided in full.

• Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by INCA RAIL EUROPE B.V and INCA RAIL EUROPA LIMITED on behalf of INCA RAIL SAC, depending on the type of payment method used for the purchase of the goods and/or services. In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and INCA RAIL EUROPE B.V (DR. WILLEM DREESWEG 2, SUITE 194A, 1185 VB AMSTELVEEN, THE NETHERLANDS), as well as INCA RAIL EUROPA LIMITED U.K (DALTON HOUSE, 60 WINDSOR AVENUE, LONDON, ENGLAND, SW19 2RR, Phone EU: 800-007-930). For any other type of purchases, these terms are an agreement between you and INCA RAIL SAC and goods and/or services will be delivered by INCA RAIL SAC directly.

• When purchasing their tickets, the passenger will receive in their email account their travel ticket and boarding pass, as well as the confirmation of the transaction made. However, in exceptional cases it will be necessary for the passenger to print the purchase voucher and collect his/her/their boarding pass at any of INCA RAIL S sales windows; in such case, INCA RAIL will notify him/her/their in due time. It should be noted that the voucher will show the details of the tickets purchased, the amount of the purchase and the reservation code.

• If necessary, from ten days prior to the date of travel and up to 30 minutes before the departure of the train, you can pick up the train tickets purchased at any of our ticket offices located in Ollantaytambo or Machu Picchu stations as well as in our sales office located in the Plaza de Armas of Cusco, Portal de Panes 105, and Avenida el Sol. To do so, it is a requirement that the credit card holder who made the purchase is present with his/her/their identity card, the printed voucher and the credit card with which the payment was made. Tickets will not be given to third parties.

• When picking up the tickets, it is essential that the passenger carries the printed purchase voucher and all relevant details of the reservation made.

• The purchase through our web page does not allow to choose seats, being the assignment automatic and made by the system; therefore, INCA RAIL will make its best effort to group passengers who purchased through a single reservation, however, such grouping will be made on the basis of the availability of seats, without contractual obligation for INCA RAIL.

• Fraudulent, false and/or improperly used bookings are prohibited and will be cancelled. Bookings and/or purchases of this kind correspond to any of the following cases:

  1. Credit card payments not authorized by the cardholder.

  2. Altered tickets, in which the passenger‘s details are changed in order to obtain a cheaper fare than that to which they are entitled; that is, where an attempt is made to pass off regular adult tickets as child or guide tickets.

  3. Altered tickets, in which the passenger‘s identity is changed in an attempt to replace the person named on the ticket.

• Inca Rail reserves the right to report to any of the situations described above to the competent authorities.

• The Passenger may request the postponement of the travel date or the cancellation of the service at least 24 hours in advance at the time set for the start of the service, in both cases INCA RAIL will charge 10% for the value of the travel ticket.

• Passengers are advised to arrive at the corresponding station well in advance - at least 30 minutes before the scheduled departure time.

• Adults and minors represented by an adult must present their tickets and the corresponding ID/ passport to board the train.

• If the Passenger has special needs and requires assistance for the transfer, you must request this service at least 48 hours before the scheduled departure of the train, either through the call center, web page, or by writing to the email consultas@incarail.com

• Passengers must only board or disembark from the train when instructed to do so by Inca Rail.

• Passengers must not board the train drunk or under the influence of drugs, or carrying flammable materials, explosives, weapons or other objects that endanger the crew, or whose size, volume, weight or other characteristics may inconvenience passengers. Inca Rail will not allow individuals in this state or carrying such items to board.

• INCA RAIL reserves the right to restrict boarding to people who perform acts that alter order, decorum or good customs.

• Passengers must follow the instructions given by INCA RAIL staff.

• No smoking is permitted within the carriages or in any public space inside the stations, pursuant to Law 29517, amending Law 29517 28705, which prohibits smoking in indoor and enclosed public places and on and form of public transport. Where breach of this requirement is proven, the offending passenger will be required to pay a penalty of US $ 1,000.00 (one thousand and 00/100 US dollars) by way of compensation.

• Inca Rail reserves the right to deny boarding to those people whose health is delicate and unsuited to travelling, as well as women at an advanced stage of pregnancy (at or beyond seven months). Inca Rail will not accept liability for the health or physical condition of any passengers, or for any accidents or problems that may occur as a result of their condition.

• Passengers wishing to travel with a pet should request this service 48 hours in advance of travel at the offices of Inca Rail, at a cost of US $ 50.00 per animal. No breeds or species considered dangerous, or animals which behave aggressively towards other passengers during the boarding process, will be allowed on board. Owners will be liable for any damage to the train or harm to passengers caused by their pets. Individuals with visual impairments who require the use of a trained guide animal may travel with it free of charge.

• INCA RAIL assumes no liability or responsibility for any reasonably necessary or inevitable changes, delays, or unscheduled stops that may occur before, during or after the start of the contracted services, or for the results of any actions, omissions or any other events, acts or circumstances arising from:

  1. Any reasons not attributable to Inca Rail consisting of an extraordinary, unforeseeable and unstoppable event that prevents the execution of the service.

  2. Adverse weather conditions, technical reasons, route conditions or acts of God.

• In the cases specified in the preceding paragraph, Inca Rail reserves the right to re-route its trains after notifying the client, to substitute the mode of transport medium with an alternative, or to move passengers to a service differing from that purchased in order to complete the passenger transportation service to the point destination. RAIL INCA does not assume any liability for any such changes caused by unforeseen events. In the event of any of these situations the company promises to refund any applicable price difference but not the entire value of the ticket.

• The passenger transport service offered by Inca Rail is provided independently and autonomously; therefore, INCA RAIL will not be held liable to the customer or third parties for any delays or failure to make connections to ongoing modes of transport, or for any inability to exercise the rights to which passengers may be entitled as part of contracts entered into with hotels, restaurants, travel agencies or any other person or company.

• Failure on the part of passengers to arrive at the station prior to the train’s departure time for any reason will result in the loss of the contracted service, and passengers will not be entitled to any refund, reimbursement, or change of date; therefore, Inca Rail assumes no liability for any failure by passengers to arrive at the station for reasons attributable to them.

Passengers are responsible for taking due care of their luggage before boarding and disembarking from the train. Any loss of hand or other luggage in the station or elsewhere outside the train will be the sole responsibility of the passenger, and INCA RAIL will accept no responsibility or liability thereto.

1. INCA RAIL carriages / vans do not have luggage racks on board. Each travel ticket entitles its bearer to board the train / vans with only one piece of hand luggage (backpack, handbag, or briefcase) weighing no more than 08 kg/17 lb and with dimensions of no more 46 linear inches / 118 linear cm (height + length + width).

2. Inca Rail will not be liable for any loss, theft or damage to valuables inside passenger‘s luggage

Inca Rail offers the Baggage Custody Service to train service users. The user accepts the terms and conditions of our Baggage Custody Service.

When delivering the luggage in custody to Inca Rail the user declares that he/she is the owner of the baggage provided. Likewise, when delivering the baggage, the user declares that he/she has read and accepted the terms and conditions contained in this document, as well as those contained in our commercial terms and conditions (the ones that are further described in our website: https://www.incarail.com

Meaning of the terms used in this contract:

1. Custody Service: refers to the baggage custody service offered by Inca Rail to the user.

2. Inca Rail: Is the Custody Service provider.

3. User: Is the beneficiary of the Custody Service provided by Inca Rail.

The Baggage Custody Service consists in storing and safeguarding in our warehouses the luggage of the User. This service will be rendered only and exclusively during the time of the User s journey to Machu Picchu Pueblo and return to the town of Ollantaytambo, and for a period of no more than thirty (30) calendar days from the date of delivery proposed by the User for his/her luggage/packages.

When leaving the luggage/packages, the User must declare the contents of each baggage.

The User declares to know and accept that he/she will not leave in custody baggage which content is prohibited according to the provisions of section 5 of this document.

The Custody Service of Inca Rail will only accept up to (indicate the number in digits) (indicate the number in letters) of baggage per User. In addition, each of the User s baggage must comply with the following maximum dimensions (high + width + long).

Each baggage must have a lock (or security mechanism) that prevents it to be opened by a person other than the User.

It is INCA RAILs right, at its sole discretion, not to accept a baggage if it verifies that it does not comply with the conditions contained in this document.

In addition, INCA RAIL may request the User to open his/her baggage in order to verify compliance with the conditions contained in this document.

The following items will not be accepted for the Custody Service:

1. Baggage containing flammable or perishable materials, exhaling odors or that may cause deterioration of the infrastructure or damage to other baggage/packages deposited.

2. Money, jewelry, precious metals, business samples or documents and objects with a joint value greater than US$ 100.00 (One Hundred Dollars of the United States of America).

3. Baggage in bad condition may be rejected.

The opening hours is from Monday to Sunday, from 06:00 hours to 00:00 hours.

The Baggage Custody Service is managed by Inca Rail staff.

The staff is obliged to comply with and enforce the rules related to the exercise of the Baggage Custody Service.

The staff is prevented from collecting charges corresponding to the Custody Service.

For safety issues, unauthorized staff is not allowed to enter the place where the Custody Service is provided.

Only the Police or State or Local security bodies may enter, as long as the request is motivated in writing and for security reasons.

At the time of reception of the baggage, the collaborator will comply with the following steps:

1. The person in charge of the Custody Service shall request the travel ticket to the User to verify if he/she is a user of our train service.

2. The person in charge of the Custody Service shall enter the No. of ticket in the system and User data.

3. The person in charge of the Custody Service will enter the No. of pieces left in charge of the custody of Inca Rail.

4. The system will print for each baggage, two (2) stickers that will have the same number and information.

5. The first sticker shall be stuck to the baggage.

6. The baggage must have a lock; otherwise, a security seal shall be use.

7. The second baggage will be delivered to the User so he/she may pick up the baggage and the number of the security seal will be placed.

8. The date of delivery of the baggage according to the system.

, the collaborator shall comply with the following steps:

1. The person in charge of the Custody Service shall request the sticker of the baggage delivered by Inca Rail for its collection.

2. The return shall be made according to the number and stickers placed on each of the baggage.

3. The User shall give the conformity of the reception of the baggage, checking its content.

The User states that once his/her baggage withdraws from the Custody Service must be according to the conditions of said service.

1. The User shall present a copy of the passport and copy of the tickets to search in the system the record of the baggage.

2. Shall state a record of the baggage.

Inca Rail is not responsible for any damage and normal wear of the baggage entered in the Custody service.

Inca Rail shall not be liable for damages or loses, force majeure causes and/or natural event such as, for example, earthquakes, flood, etc.

In addition, in case of loss, Inca Rail shall not be liable for content not declared by the user and/or that does not complies with the provisions contained in this document.

After thirty (30) calendar days from the date of delivery proposed by the User, unclaimed baggage shall be understood as abandoned.

In that sense, the User declares that once the term described in the preceding clause has passed, it authorizes Inca Rail to proceed with the sale and/or destruction and/or retention of the baggage and their contents. The User declares to be aware of the scope of this clause, reason why he waives any right to reimbursement or compensation for the same.

In case of loss or theft of the original physical travel ticket, INCA RAIL can issue a new copy on request and presentation of ID by the passenger. To this end, the passenger must present their ID at any INCA RAIL ticket counters located at Ollantaytambo and Machu Picchu train stations. As a condition for issuing a new ticket, the passenger must make this request at least 60 minutes prior to the train’s departure or they will lose the contracted service.

Transfer or postponement of travel tickets

Passengers may transfer their travel ticket to another duly identified individual or postpone their trip, provided that they request this change no less than twenty-four (24) hours in advance of the travel time and date. To do so, they must go to the INCA RAIL sales office located in Portal de Panes, Plaza de Armas, Cusco, within the established opening hours, and present the original ticket or receipt of payment. The transfer process must be carried out in person; the original passenger is required to sign a credit note prior to proceeding with the cancellation of the ticket and the issuance of a new one bearing the new passenger name or date of travel. The expenses incurred in the reimbursement process, equivalent to 10% of the ticket’s face value, will be borne in full by the passenger. In the event that the ticket has been acquired through a travel agency or another business, the cancellation of the original ticket must by requested by the company in question. To this end, a representative thereof is required to go to our office to sign and stamp the credit note within the period established above.

Service cancellation by passengers

Passengers may request cancellation of service usage no less than twenty-four (24) hours in advance of the travel time and date. To this end, they must go to the INCA RAIL sales office located in Portal de Panes, Plaza de Armas, Cusco, within the established opening hours and present the original ticket or receipt of payment. This process must be carried out in person; the passenger is required to sign a credit note prior to proceeding with the refund of the amount paid via the same method as that originally used for payment: either in cash or through payment to a credit card account. The expenses incurred in the reimbursement process, equivalent to 10% of the ticket’s face value, will be borne in full by the passenger.

In the event that the ticket has been purchased through a travel agency or other legal reason, the cancellation of the original ticket must be requested by the acquiring company, for which a representative of said company must appear at our offices to sign and seal the credit note within the established term lines above. In addition, in such cases, the money will be returned by bank transfer or non-negotiable check payable to the company name on the ticket. Purchases and / or reservations purchased with promotional rate do not allow name changes, date changes, schedules, frequencies and / or money back. In no case will returns be made in cash.

ADDITIONAL SERVICES

The following are additional services:

1. Entrance ticket to Machu Picchu Citadel provided by the National Institute of Culture (INC).

2. Bus between Machu Picchu Town and Machu Picchu Citadel provided by CONSETTUR.

3. Tour guide in Machu Picchu Citadel

4. Assist Card travel insurance

5. Bimodal bus

6. Hotel

Responsibilities of passengers and Inca Rail:

1. When purchasing additional services, passengers accepts the terms and conditions mentioned herein, as well as the terms and conditions of the providers/entities rendering each service. The additional service purchased is provided by a company or entity other than Inca Rail, which is acting only as an intermediary for the sale. Hence, it is not responsible for the commercial and operating conditions of the additional service provided by this agent, but only for the terms and conditions mentioned in this document.

2. During the purchase process, passengers must enter correctly their nationality, personal details and travel date to avoid mistakes in purchasing the services. Inca Rail does not assume responsibility for the information wrongly entered that may affect the service purchase.

3. Passengers are responsible to carry valid documents for the trip.

Entrance to Machu Picchu Citadel:

1. The entrance to the Citadel depends directly and solely of the National Institute of Culture (INC), which – due to the regulations of the Peruvian Government – may determine the capacity and protocols due to COVID-19 and other reasons, as part of its capacities, being able to change them from time to time. Therefore, Inca Rail may not ensure the availability of the tickets to the Citadel, but will make all efforts to ensure availability and will notify of the lack of availability in no less than 24 hours before the train trip.

2. To enter to Machu Picchu Citadel, the INC requests that visitors present the following valid and original documents

   Passengers and users are responsible for reading the terms and conditions of the INC prior to the use of the purchased service, since they may be updated.

   • For Peruvian citizens, the only valid document is the National ID Card (DNI).

   • For foreign citizens residing in Peru, the only valid document is the alien card.

   • For foreign citizens, the only valid document is the passport.

   • The foreign citizens members of the Andean Community (CAN) (Bolivia, Colombia and Ecuador), and also from Chile, Argentina, Brazil, Uruguay, Paraguay and Venezuela may use the National ID Card of their countries.

3. The entrance to the Citadel that doesn’t have the personal data correctly registered will be automatically canceled by the INC and the passenger must buy a new one from the INC.

4. Passengers and users are responsible for reading the terms and conditions of the INC prior to the use of the purchased service, since they may be updated.

5. It is the responsibility of the passenger to comply with the terms and conditions of the INC, therefore, Inca Rail will not refund the entrance to the Citadel, if they are not complied with.

6. Change and return policy:

   • When passengers have a ticket to the Citadel with a confirmed date, changes and returns of the service aren’t allowed.

   • If Inca Rail cannot get an available date to visit the Citadel, 100% of the ticket amount is refunded.

7. In case of Plus and Flex Plus service:

   • Entrance ticket to the Citadel is not included.

   • The entrance to the Citadel depends directly and exclusively of the Instituto Nacional de Cultura (INC), who shall determine the capacity and seats, which may vary from time to time. In fact, Inca Rail does not ensure availability of entrance tickets to the Citadel.

Bus between Machu Picchu Town and Machu Picchu Citadel

1. Passengers boarding the bus have the obligation to show their official Identity Card or passport or alien card, as applicable; otherwise, they may not board the bus, and no refund is made.

2. The ticket of the passenger who has wrongly entered his/her personal details for issuance shall be automatically void and a new ticket shall be purchased to board the bus and continue with the trip.

3. The ticket only allows the passenger to take a carry-on luggage (bag or backpack), with a maximum weight of 8 kilos or 17 pounds.

4. The bus departure is subject to changes due to weather and road conditions in order to watch over the safety of the passengers.

5. Change and return policy:

   • Any change or return must be made no less than 72 hours before the bus trip.

Tour guide service in Machu Picchu Citadel

1. The service is provided in a shared group of up to 9 passengers, plus the tour guide, with the exception of the passengers who purchase The First Class Machu Picchu Train service, who will have the private service.

2. The service is only available in

3. In case of the All Inclusive service, the guide service is provided in the following times, according to the frequency of the train:

1. In case of Plus service: unlike the CONSETTUR bus service, the tour guide and train service will be provided according to the schedule chosen by the passenger. Inca Rail does not assume responsibility for the selection of these schedules and which prevent the passenger from visiting the Citadel. The passenger is responsible to arrive on time to the schedule indicated prior to the service.

2. In case of Flex Plus service:

   • The passenger should notify to Inca Rail the time and the circuit of the ticket to Machu Picchu Citadel to schedule the corresponding tour guide service.

   • The service applies in the circuits 1, 2, 3 or 4 (only Machu Picchu Citadel). It does not include the additional circuits to the Llaqta of Machu Picchu.

   • The service is provided in a private group of up to 09 passengers, plus the tour guide. Applies 1 guide per reservation.

3. Change and return policy:

   • Any change or return must be made no less than 72 hours before the trip.

   • In case of the Flex Plus service, the changes in the return ticket are allowed up to 30 minutes before the trip hour. Changes are subject to availability of seats of Inca Rail. Return train ticket changes apply to The Voyager Machu Picchu Train service.

Assist Card Travel Insurance

Assist Card cards are issued within 48 hours from the purchase date.

1. Passengers may find the coverage in the General Conditions of the policy in this link.

2. Passengers agree to provide truthfully the following details: given names, surname, type and number of document, and coverage dates.

3. Change and return policy:

   • Any change or return must be made no less than 72 hours before the effective date of the Assist Card Voucher, considering that it will be activated at 00:00 hours of the first effective date indicated therein.

Bimodal bus

• Bus transportation service (bimodal service), by which passengers are taken to the train station to board the corresponding train service or to be picked up to the point of destination.

• The service is provided in the following routes and frequencies: Place of departure and arrival designated by Inca Rail: : From Av. El Sol N°843, District, Province and Department of Cusco (Ticket Office of Inca Rail) to Ollantaytambo Station. : From Ollantaytambo Station to: i) Av. El Sol N°843, District, Province and Department of Cusco; or ii) to Mercado Artesanal de Cusco (2 blocks from Av. El Sol); depending on the transportation designated by the bus company. : Departure (Cusco – Machu Picchu):

• Return (Machu Picchu – Cusco):

• In case of the Flex Plus service, the changes in the bimodal return service are allowed up to 30 minutes before the train ticket hour. Changes are subject to availability of seats of Inca Rail.

DOOR TO DOOR SERVICE

Place of departure and arrival with the “Door to door” service: This service is provided from the address indicated by the passenger to Ollantaytambo Station and vice versa, and may be used for the frequencies: 41, 44, 64 and 46 in the Plus, Flex Plus and All Inclusive experiences. Departure: The schedule is defined by Inca Rail based on the frequency chosen by the passenger and knowing the pick-up places indicated by the passenger. This is informed to the passenger with at least 24 hours in advance. Return: The schedule will depend on the arrival of the train to Ollantaytambo, after taking the bimodal service. Frecuencies:

• Departure (Cusco – Machu Picchu):

• Return (Machu Picchu – Cusco):

Change and return policy:

• The passenger may request to postpone the trip date or cancel the service with at least 24 hours in advance before the convened time of service. In both cases, Inca Rail may charge 10% of the ticket amount.

Considerations:

• Inca Rail does not assume any obligation nor responsibility for any change, delay, non-scheduled stop, cancellation, postponement, whether necessary or inevitable, that may occur before, during or after the beginning of the provision of service; nor for the action result, omission or other fact, act or circumstance derived from: 1. Any cause not-attributable to INCA RAIL, such as an extraordinary and unforeseen event that prevents the execution of the service. 2. Unfavorable weather conditions, technical causes, road conditions.

• In the abovementioned cases, Inca Rail is entitled to change the itinerary of its service subject to previous notice to the clients; or change the mean of transportation for an alternative one or relocate the passenger in a service different to the original one in order to transport the passengers to their destination. Inca Rail does not assume any responsibility for these changes made due to unforeseen events.

• The passenger transportation service is provided independently and autonomously; therefore, Inca Rail is not responsible to the clients or third parties for delays or the impossibility of making connections with another mean of transportation, or the impossibility of exercising their rights by virtue of the agreement that the client has with hotels, restaurants, travel agencies, and any other individual or company.

Hotel

Includes 01 night at Hotel Sumaq Machu Picchu.

1. Fee applies for accommodation in Sumaq Deluxe Room with Double View to Garden.

2. Fee valid for a minimum of 2 passengers.

3. Fee includes taxes and services.

• Promotional fees valid for purchases from September 28, 2021 to November 30, 2021.

• Valid for travel from September 28, 2021 to December 23, 2021, except holidays and any long weekend resulting from these holidays.

• Subject to availability and limited capacity. The minimum number of tickets available for the client is two (02).

• Hotel check-in is at 15:00 hrs. and check-out is at 12:00 hrs.

• Due to reservation policies, we require complete details of the passengers up to 5 days before the provision of the services, by sending an email to contactcenter@incarail.com indicating the purchase voucher code.

• Early check-in, late check-out, meals, beverages and personal expenses.

• Tips

• When purchasing in our website: https://incarail.com, the client expressly agrees to the terms and conditions of this service and the general terms and conditions (where applicable) set forth in this page, as well as all applicable laws and regulations, in accordance with the current law.

• Annulling the reservation up to 15 days before check-in has no penalty fee; otherwise, 100% penalty fee applies. For this purpose, it shall be communicated within business hours from Mondays to Fridays from 9 AM to 7 PM and Saturdays from 9 AM to 2 PM, to cdpaxdirecto@incarail.com.

For any question, use our online Chat or call our Call Center: 084 581860.

ABOUT THE MENU ON BOARD

INCA RAIL includes “The 360° Machu Picchu Train" and “The First Class Machu Picchu Train” as part of its services. Both offer meals on board. Special meals can be ordered in advance for passengers with particular needs and/or food/medical restrictions. These special meals must be requested at least 72 hours before boarding the train. Please contact customer service for more information at the following e-mail address: consultas@incarail.com

THE VOYAGER & THE VOYAGER PREMIUM PROMOTION

• Rates expressed in U.S. dollars and include VAT.

• Rates valid for adult and minor passengers.

• Rates valid for Peruvian and foreign passengers.

• Rates valid on round trip and one-way services.

• Promotion valid for web channels, ticket offices, extranet purchase, reservations through reservations executive (support with immediate payment).

• Promotion valid for purchases made between 04/01/2021 and 06/30/2021.

• Promotion valid for travel between 04/01/2021 and 06/30/2021.

• One (1) minimum stock rate may be available for clients.They are also subject to availability, limited number of tickets.

• Promotion valid on The Voyager Machu Picchu Train and The Voyager Premium Machu Picchu Train services.

• Discounted rates allow cancelations up to 24 hours before the train departure. Cancellations subject to 10% for administrative expenses.

SAFETY MEASURES TO CONSIDER FOR THE TRAIN TRIP AMID COVID-19

• In order for the train service to operate continuously, protecting users/passengers and reducing contagion risks, the Ministry of Transport and Communications approved the “Sectorial guideline for the prevention of COVID-19 in the train transport service of passengers at a national, regional and local level” through Ministry’s Resolution No. 578-2020-MTC/01 (hereinafter referred to as “the Guideline”. In accordance with it, you are advised of the requirements, actions and recommendations to be taken into account for the train service:

  • Inca Rail, as a train operator, will take the measures in accordance with the current sectorial regulations in terms of safety and health, that all passengers must mandatorily comply with. In fact, refer to the “Biosafety Protocols” found in https://incarail.com/en/biosecurity, as the following general prevention measures:

    • a) Use a KN95 mask or a three-ply surgical mask and over it a community (cloth) mask.

    • Comply with the controls conducted in the control points, while boarding, on board and getting off the train.

    • Passengers over 18 years will be able to embark the Bimodal Service and train if they show their certificate of vaccination against COVID-19 with full doce, and the booster dose for people over 40 years of age. Otherwise they must show a negative molecular test within the 48 hours prior to embark.

    • Passengers over 18 years will be able to entry to Inca Rail's station, ticket office, waiting lounge and other closed spaces, showing their digital or printed certificate of vaccination against COVID-19 with full dose, and the booster dose for people over 40 years of age.

  • Inca Rail reserves the right to limit boarding to the people who fail to comply with the current regulations and the above-mentioned biosafety protocols, in these cases:

    • Inca Rail hold harmless if as a result the passenger cannot board and does not make use of the services contracted.

    • Inca Rail has no obligation to refund purchased tickets.

    • Inca Rail reserves the right to limit boarding in the cases declared as “suspicious” according to the symptoms provided by the current sectorial regulations.

    • Inca Rail, train operator, is not responsible for the terms and conditions provided in the tour attractions; so we suggest that users/passengers check them before making the purchase.

    • Inca Rail has flexibility policies amid COVID-19, available to you at the following link https://incarail.com/en/release-flexibility

TERMS AND CONDITIONS OF TOUR PACKAGES

• When buying Tourist Packages in our website: https://incarail.com/en/, and ticket offices, the user expresses his agreement and is bound by the terms and conditions specific to this service and the general ones (where applicable) established on this page, as well as in all applicable laws and regulations, according with current legislation.

• The published prices of the tourist packages are expressed in North American Dollars and in national currency (Peruvian Sol – PEN), included all applicable taxes and fees.

• During the purchase process, passengers must enter correctly their nationality, personal details and travel date to avoid mistakes in purchasing the services. Inca Rail does not assume responsibility for the information wrongly entered that may affect the service purchase.

• The passenger is responsible for carrying valid identification documents to make use of their tour package. In the case of resident passengers, it is necessary to have a valid immigration card at the time of travel. Otherwise, Inca Rail is not responsible for any inconvenience this may cause.

• It is allowed (excluding the train service which is regulated in the following section):

• Cancellation and rescheduling of the entrance to Machu Picchu Citadel (INC) aren’t allowed.

• The changes of the passenger’s information and ownership of the Tour Package are allowed provided that it is requested seven (07) days before the date and time of the service. For this purpose, you must communicate during open business hours from Monday to Friday from 9am to 7pm and Saturdays from 9am to 2pm, by email: cdpaxdirecto@incarail.com.

• In case of requesting only the cancellation of the train service, the postponement of the train travel date, the endorsement of the train ticket or the transfer of ownership, the user must notify us with no less anticipation 24 hours from the date and time scheduled for the start of this service. The return, refund, endorsement or transfer of the ticket will not proceed if it has been notified with less anticipation. In the case of postponement and/or cancellation of the Inca Rail service (as Railway Operator), you will have the right to charge ten percent of the value of the travel ticket. In the case of the endorsement or transfer of ownership of the acquired service, Inca Rail (as Railway Operator) will have the right to collect the expenses related to the issuance of the new ticket.

• If, due to operational issues, the purchased train service cannot be provided, INCA RAIL will notify the customer of the change to another service with a maximum of 24 hours in advance without an additional charge. In case the change is made to a lower condition service, the price difference will be refunded.

• It is the passenger's responsibility to arrive on time for the departure of the train trips and the Tourist Package tours.

• In case the itinerary is subject to changes by the operator, these will be informed 24 hours before the start of the tour.

• In case the client fails to comply with the established itinerary and this, causes delays, losses or other inconveniences, the client will be responsible for them.

• In case the client does not show up for the trip and/or the tour, no refund will be made, considering this as a NO SHOW.

• There will be no possibility of reimbursement when the services are in full execution and on a regular basis, and the client, voluntarily, decides not to continue with them.

• Inca Rail does not assume obligation or responsibility for any cause not attributable to it, which consists of a fortuitous event or force majeure that prevents the execution of the service. Likewise, criteria for suspending the activity and/or the train service are: social problems (stoppages - strikes), natural disasters, an emergency zone decreed by the Peruvian State and conditions due to the unfit health of the passenger, which imply some risk to your life or put the health of other passengers at risk.

• In general, every child between the ages of 0 and 12 needs a ticket to travel. However, adult passengers traveling with children between 0 and 36 months of age may request that they be exempted from paying the Tourist Package for the minor as long as the child travels in the arms of an adult passenger. For this, they must present the minor's ID or passport at any of our ticket offices at least one (1) hour before the train's departure time. If there is the case of an adult passenger traveling with two children between 0 and 36 months, the second child must occupy a seat, therefore, they must pay for a package and request a payment exemption for the first.

• Inca Rail is not responsible for the terms and conditions, as well as the restrictions established in the tourist infrastructures (especially regarding the limitations of children under 12 years old); as a consequence, we suggest that users/passengers review them before purchasing.

• The terms and conditions for train travel can be found at: https://incarail.com/en/terms-and-conditions

Minors traveling alone

• Minors who use the passenger transportation service unaccompanied by their parents or guardian, INCA RAIL will require them to show, before or during the trip, in addition to the National Identity Card, a notarized authorization signed by at least one of the parents or the guardian, which expressly authorizes the use of the service.

• Minors travelling with adults other than their parents or guardians, they shall be required to show, before or during the trip, the pertinent notarized authorization signed by at least one of the parents or the guardian.

• In case that the accompanied or unaccompanied minor does not have the notarized authorization, INCA RAIL shall not be liable to the client or third parties for not allowing the minor to board the service.

Purchase of ticket by a third party:

• In the case of purchases made by schools, associations, or parents representatives for the purpose of providing transportation services to groups of underage students, whether the purchase is made through our website or the third party platform (e.g., travel agency), the validity of the purchase and subsequent approval of the boarding shall be subject to the adults accompanying the minors signing this affidavit:

  Affidavit - Minors travel authorization.docx.

• In case that the above affidavit is not signed and submitted, including the corresponding notarized authorizations referred therein, INCA RAIL shall not be liable to the client or third parties for not allowing the minor to board the service.

SAFETY MEASURES TO CONSIDER FOR THE TOURIST SERVICES AMID COVID-19

In order for the tourist service to operate continuously, protecting clients and reducing contagion risks, the Goverment have implemented safety measures for COVID-19. In accordance with it, you are advised of the requirements, actions and recommendations:

• Inca Rail, institutions and companies that provide tourist services will take the measures in accordance with the current sectorial regulations in terms of safety and health, that all passengers must mandatorily comply with. In fact, refer to the “Biosafety Protocols” as the following general prevention measures:

  • Use a KN95 face mask or a three-ply surgical mask and a cloth mask over it and a face shield at all moments (with the exception of people with special needs, newborns and infants).

  • Comply with the controls conducted in the control points.

  • Passengers over 18 years will be able to use the tourist services if they show their certificate of vaccination against COVID-19 with full doce, and the booster dose for people over 40 years of age.

• Inca Rail, institutions and companies that provide tourist services reserves the right to limit the service to the people who fail to comply with the current regulations and the above-mentioned biosafety protocols, in these cases:

  • Inca Rail hold harmless if as a result the client does not make use of the services contracted.

  • Inca Rail has no obligation to refund purchased turistic packages.

• Inca Rail, institutions and companies that provide tourist services reserves the right to limit boarding in the cases declared as “suspicious” according to the symptoms provided by the current sectorial regulations.

• See in the General Terms and Conditions what is applicable for the use of the train service in Section 15.

LIMIT IN THE PURCHASE OF ALCOHOL BEVERAGES

• To encourage responsible alcohol consumption and safeguard the health and safety of our passengers, INCA RAIL S.A. sets a limited amount of alcoholic beverages that a passenger may purchase during the train trip.

• Each passenger is allowed to purchase a maximum of three (3) alcoholic beverages during the train trip. This limit is applicable to all alcoholic beverages sold onboard by INCA RAIL S.A.

• The sale of alcoholic beverages shall be responsible and subject to the regulations applicable to the sale of alcohol.

• INCA RAIL S.A reserves the right to refuse selling alcoholic beverages to any passenger that, at the discretion of our sales and customer service staff, has evident signs of intoxication or whose alcoholic consumption may put his/her health and safety of other passengers at risk.

• INCA RAIL S.A encourages the responsible consumption of alcohol and discourages its consumption in excess. When purchasing alcoholic beverages in our trains, passengers accept to comply with this limit and consume alcohol responsibly.

• This provision aims to balance the sale of alcoholic beverages onboard with the responsible sale and alcohol consumption, ensuring the safety and well-being of the passengers.

• In cases that there is a reasonable suspicion that a passenger is intoxicated or under the influence of alcoholic substances and who may put the safety at risk of all people on board, INCA RAIL S.A. reserves the right to require the passenger to undergo an alcohol breath test.