Do you need to change your Machu Picchu train ticket?

In this post we explain how to request a change to your Machu Picchu train ticket with Inca Rail, whether for the outbound or return leg. Here you'll find deadlines, service channels, required information, and recommendations to manage your request smoothly.

At Inca Rail we know that a trip to Machu Picchu is planned with great excitement, but also that some details — such as the train date or time — may need adjusting. That's why we guide you step by step so you can review your options through our digital channels or in person.

The essentials in 30 seconds

You can request changes to date, time, service, passenger, or cancellation according to current conditions.
Train ticket changes must be requested up to 24 hours before the scheduled travel date and time.
If your purchase includes additional services, submit your request up to 72 hours before travel.
All changes are subject to availability and possible fare differences.
The digital channel handles requests Monday through Saturday, in order of arrival, with an estimated response time of up to 48 business hours.
If you submit your request on a Sunday, it will be reviewed starting the next business day.

Why do we recommend buying your round-trip train ticket?

Buying your outbound and return tickets in advance helps secure your entire trip from the start and reduces friction if you later need to adjust your itinerary.

Greater schedule availability when booking in advance.
Better fares, thanks to the round-trip purchase discount (5%).
A single purchase process, instead of managing two separate train purchases.

If you later need to modify your date or time, you can request the change through our digital channels or at any Inca Rail ticket office, always subject to availability and current commercial conditions.

What should you consider before requesting a change?

Train ticket changes: request them up to 24 hours before the scheduled travel date and time.
Changes with additional services: if your purchase includes additional services, we recommend submitting your request up to 72 hours before travel.
Availability: any change depends on the availability of the new date, frequency, or requested service.
Fare difference: if the new service, time, or date has a higher fare, you will need to pay the corresponding difference. If the new fare is lower, no refund will be issued for the difference.

Don't have your Machu Picchu entrance ticket yet?

If you don't yet have your Machu Picchu entrance ticket (INC entrance), can't find availability to buy it online, and plan to purchase it in person in Aguas Calientes, we recommend planning your trip with enough time to spare.

Buy your outbound train for one of the earliest available departure times.
Buy your return train for one of the latest times on the following day or the day after, to allow greater flexibility.
Once you confirm your Machu Picchu entry time, request the itinerary change as soon as possible; the sooner you do so, the more schedule availability you will find.

Check available train schedules

Before requesting a change, review the available train schedules for your travel date. This will help you identify possible departure or return alternatives before submitting your request.

You can check the updated schedules: here

To submit your request digitally, go to the Changes and Cancellations module: here. Changes are subject to schedule availability and fare updates, especially if you choose a higher-tier service. Review our terms and conditions: here.

How to manage your change in person

You can visit any of our 4 Inca Rail ticket offices. Our team will review your request and guide you according to availability and current conditions at the time of service.

This channel is especially useful if you purchase your Machu Picchu entrance ticket in Aguas Calientes, since you can immediately manage the change to your return itinerary at our ticket office located at the train station.

Please note that, especially during high season, lines may be longer and service may take more time. We recommend arriving early.

Find your nearest ticket office

Choose the ticket office that best suits your trip. Before visiting, check its location and allow extra time for service.

Ticket Office	Address	Service Hours
Plaza de Armas Ticket Office	Plaza de Armas, Portal de Panes 105, Cusco	9:00 am – 8:00 pm
Av. El Sol Ticket Office	Av. El Sol N.° 843, Cusco	7:00 am – 8:00 pm
Ollantaytambo Ticket Office	Av. Ferrocarril SN, Ollantaytambo	6:00 am – 7:30 pm
Aguas Calientes Ticket Office	Railway Station S/N, Aguas Calientes	7:00 am – 9:30 pm

How to manage your change digitally

Through this channel you can request itinerary changes, passenger changes, or train ticket cancellations via our Changes and Cancellations module.

Our customer service team reviews requests received by email, Monday through Saturday, in order of arrival. The estimated response time is up to 48 business hours.

If you submit your request on a Sunday, it will be reviewed starting the next business day. To help us handle your case more quickly, make sure to include all required information from the start.

What information do you need to start your request?

Your issuance number (NE), found on your payment receipt.
The email address you used when purchasing your train ticket.
The new date, time, service, or passenger details, depending on the type of request you wish to make.

Clearly indicate what you need to manage: change of travel date, change of time, change of service, change of passenger, or ticket cancellation. Also include the new information requested, such as date, time, service, or passenger details, as applicable.

The more complete your request is from the start, the faster we can review your case and respond with the available options.

How can you help us handle your request faster?

Travel to Machu Picchu with greater peace of mind

Buying your outbound and return tickets with Inca Rail lets you secure your entire trip from the start, especially if you're still deciding on your Machu Picchu entry time.

If you later need to adjust the date or time of any leg of your trip, you can request the change with the appropriate notice, subject to availability, current commercial conditions, and possible fare differences.