Official Statement - 05.08.2026 - 12:00

Lima, August 5, 2026

Dear Passengers,

We would like to inform you that our operations have been resumed and that service is once again available on the Ollantaytambo–Machu Picchu Pueblo route (roundtrip).

We sincerely appreciate your understanding and patience during this situation, which was entirely beyond our control. Our team will continue to provide updated information through our usual customer service channels.

We reaffirm our commitment to keeping you promptly informed of any updates. Our team will be available to always assist you through our usual service channels and at our ticket offices.

• Travel agencies and tour operators: Please contact your assigned account executive.

• Call center: +51 84 581860

Ticket Offices:

• Cusco: Av. El Sol 843, at the 6th block, Cusco.

• Cusco: Portal de Panes 105, Plaza de Armas.

• Ollantaytambo: Calle Ferrocarril s/n, 30 meters from Ollantaytambo train station.

• Machu Picchu: Inside the Machu Picchu train station, 10 meters from the railway track.

Sincerely, Inca Rail