Trains

How to Change Your Machu Picchu Train Ticket: Deadlines, Options, and Step-by-Step Guide

Need to update your Machu Picchu train ticket? Request changes to your Inca Rail reservation and review the options available for adjusting your journey.

Learn about the ticket change process, required information, and applicable conditions before submitting your request online or visiting an Inca Rail ticket office for assistance.

[Manage your ticket change] / [View train schedules]

Quick Overview of Ticket Change Requirements and Process

You can request changes to your Inca Rail reservation, including your travel date, departure time, train service, passenger information, or ticket cancellation.

Deadline: Submit changes at least 24 hours before departure. Reservations with additional services must be submitted at least 72 hours before departure.
Submission options: Request changes online through the Inca Rail Changes and Cancellations module or visit an Inca Rail ticket office.
Required information: Have your Issuance Number (NE), purchase email, and the details of the requested change ready.

Availability: All changes are subject to seat availability at the time your request is reviewed.
Fare adjustments: If your new ticket has a higher fare, you'll pay the applicable difference. Lower fares are not refundable.
Processing time: Online requests are reviewed Monday through Saturday, with an estimated response time of up to 48 business hours.

Review the sections below for detailed instructions, ticket office locations, applicable conditions, and frequently asked questions.

How to Change Your Machu Picchu Train Ticket

You can request a change to your Inca Rail train ticket online or visit an Inca Rail ticket office for assistance. Choose the option that best fits your situation and provide the information needed to help our team review your request.

Request Your Ticket Change Online

Submit your request through the Changes and Cancellations module available on the official Inca Rail website. To complete your request:

1. Access the ticket change module and enter your reservation details.

2. Select the type of request you need, such as a travel date, departure time, train service, passenger information update, or cancellation.

3. Provide the updated details related to your request.

4. Submit your request for review.

Online requests are reviewed in the order they are received. Make sure your reservation details and requested changes are complete to help facilitate the review process.

Manage Your Ticket Change

Request Your Ticket Change at an Inca Rail Ticket Office

If you need in-person assistance, visit an Inca Rail ticket office to request changes to your reservation. Our team can help you review available options and guide you through the request process.

When visiting a ticket office, bring:

Your reservation details.
The information related to the change you would like to make.
Any updated travel details needed to review your request.

Ticket office assistance can be useful if you need support while traveling or prefer to discuss available alternatives with our staff. Before visiting, check the nearest ticket office location and service hours:

Ticket Office	Address	Service Hours
Plaza de Armas Ticket Office	Plaza de Armas, Portal de Panes 105, Cusco	9:00 am – 8:00 pm
Av. El Sol Ticket Office	Av. El Sol N.º 843, Cusco	7:00 am – 8:00 pm
Ollantaytambo Ticket Office	Av. Ferrocarril SN, Ollantaytambo	6:00 am – 7:30 pm
Aguas Calientes Ticket Office	Railway Station S/N, Aguas Calientes	7:00 am – 9:30 pm

Choose the Type of Ticket Change You Need

Review the available request categories below and select the option that matches the update you need for your Inca Rail reservation.

Change Your Travel Date or Departure Time

Request a new travel date or departure schedule for your Machu Picchu train journey. Available alternatives will depend on the schedules and availability at the time your request is reviewed.

Change Your Train Service

Request a change to another available Inca Rail train service. If the selected service has a different fare, the applicable difference will be considered during the change process.

Update Passenger Information

Request updates to passenger details associated with your reservation to help ensure your ticket information matches the correct traveler information.

Request Ticket Cancellation

Submit a cancellation request for your reservation and review the applicable conditions before completing the process.

After selecting the option that matches your needs, continue with the request process and provide the necessary details to help us review your reservation.

The ruins of Machu Picchu, surrounded by green mountains, with a tree in the center of the landscape.

Information Required to Request a Ticket Change

Prepare the following information to help our team review your reservation and process your request:

Issuance Number (NE): The number found on your payment receipt or ticket confirmation.
Purchase Email: The email address used when completing your reservation.
Request Details: TThe type of change you would like to make, such as a new travel date, departure time, train service, passenger information update, or cancellation.
Updated Travel Information: Any new details required for your request, including your preferred schedule or passenger information.

Providing complete and accurate information helps streamline the review of your ticket change request.

Ticket Change Deadlines and Conditions

Before confirming your ticket change request, review the deadlines and conditions that apply to your reservation:

Submit Your Request Within the Required Timeframe

The deadline depends on the services included in your reservation:

Standard train ticket change requests must be submitted at least 24 hours before departure.
Reservations with additional services must be submitted at least 72 hours before departure.

Requests submitted after the applicable timeframe may not be eligible for changes.

Changes Are Subject to Availability

Requested changes depend on availability for the new travel date, departure time, or train service selected. Review available schedules before submitting your request to find the option that best fits your itinerary.

Fare Differences May Apply

If your new travel option has a higher fare, you will need to pay the applicable difference. If the new option has a lower fare, the difference will not be refunded.

Review Times for Online Requests

Digital requests are reviewed Monday through Saturday in the order they are received, with an estimated response time of up to 48 business hours.

Requests submitted on Sunday will be reviewed starting the next business day.

After Submitting Your Ticket Change Request

After submitting your request, Inca Rail will verify your reservation details and review the available options based on your requested change.

If additional information is required, our team will contact you using the details provided during the request process. Once reviewed, you will receive the available alternatives and any applicable fare adjustments before confirming your change.

Planning a New Machu Picchu Train Journey?

If you are arranging a new trip to Machu Picchu instead of modifying an existing reservation, consider booking your outbound and return train tickets together to organize your itinerary in advance. Benefits of booking a round-trip ticket include:

More Schedule Options

Booking your outbound and return journeys together allows you to review more departure and return schedules when planning your visit.

Simpler Trip Planning

Manage both parts of your train journey through one reservation, making it easier to organize your travel plans.

Round-Trip Savings

Receive the available 5% discount when purchasing a round-trip ticket, according to current commercial conditions.

Prepare for Every Part of Your Machu Picchu Journey

Understanding altitude is an important part of preparing for your visit, but there are other details to consider before reaching the citadel. Explore these guides to help plan your route, choose the right experience, and prepare for your time in Machu Picchu and the surrounding areas.

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Learn How to Reach Machu Picchu Step by Step

Review the different stages of your journey to Machu Picchu, including transportation options, train routes, and important information before arriving in Aguas Calientes.

View How to Get to Machu Picchu

Understand Machu Picchu Climate and Altitude Before Your Visit

Find out how weather conditions and altitude in Machu Picchu and Cusco can affect your trip, along with information to help you prepare before departure.

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Check What to Bring and Machu Picchu Entry Rules

Review recommended items to bring, prohibited items, and site rules to help you prepare for your visit to Machu Picchu.

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Explore Machu Picchu Itineraries and Packages

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Discover the Machu Picchu Circuits

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Discover Things to Do in Machu Picchu Pueblo

Explore activities, attractions, restaurants, and useful travel information about Aguas Calientes to help you plan your time before or after your visit to Machu Picchu.

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Prepare for the Altitude in Cusco and Machu Picchu

Learn about altitude, climate conditions, and practical travel recommendations for Cusco and Machu Picchu to help you prepare comfortably before your trip.

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Frequently Asked Questions

Can I request a ticket change while I am already in Peru?

Yes, you can submit a request online or visit an Inca Rail ticket office for assistance during your trip. We recommend reviewing available options as early as possible to find the best alternative for your itinerary.

What happens if my preferred train schedule is no longer available?

If your requested option is unavailable, Inca Rail will review the alternatives available for your reservation. You may need to select another available date, departure time, or train service.

Can I change only one passenger’s details on a reservation with multiple travelers?

If your reservation includes multiple passengers and you need to update information for only one traveler, submit your request with the specific passenger details that need to be reviewed.

Can I change my return train after visiting Machu Picchu?

Yes, you can request a change to your return train schedule through the available channels. Keep in mind that any adjustment will depend on the available options at the time of your request.

What should I do if my Machu Picchu entrance ticket schedule does not match my train ticket?

Review both schedules to ensure enough time between your train arrival and your Machu Picchu visit. If you need to adjust your train schedule, submit a change request as soon as possible to review available alternatives.

Ready to Submit Your Ticket Change Request?

Magic is on the road

Complete your reservation update by submitting your ticket change request with the details needed for your Machu Picchu train journey. Reviewing your requested changes before submission helps ensure your information is accurate and complete.

Start your request online and continue with the process of updating your train reservation. Inca Rail will review the information provided and follow up with the available options for your request.

Submit a Ticket Change Request