Official Communication:Railway Operations

We inform our passengers that our operations are currently experiencing delays. We sincerely regret any inconvenience this situation may be causing and appreciate our passengers’ understanding as we work to restore our services as soon as possible.

We have implemented flexibility measures so that passengers affected by the suspension of operations may request changes or refunds through our official customer service channels.

Likewise, we continue to provide assistance and support to passengers affected by the incident, while fully cooperating with the authorities in charge of the investigations.

We reaffirm our commitment to the safety, well-being, and peace of mind of all our passengers.

For any inquiries, please contact us via our official WhatsApp +51 991 754 287 and/or our Customer Service Center +51 84 581 860.

Sincerely,

Inca Rail

Our Statements:

Official Statement 30.12.2025

Official Statement 31.12.2025 08:00

Official Statement 31.12.2025 16:00

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